Privacy Policy

Thank you for visiting our website and for your interest in our facilities and services. The protection of your personal data is a serious concern for us. With this privacy policy, we would like to inform you about the nature, scope and purpose of the collection and use of personal data on this website.


Who is responsible for data collection on this website?.

The data processing on this website is carried out by the website operator. You can find his contact details in the imprint of this website.


How do we collect your data?

Your data is collected on the one hand by the fact that you tell us. This may be, for example, data that you enter in a contact form. Other data is collected automatically by our IT systems when you visit the website. This is mainly technical data (e.g. Internet browser, operating system or time of page view). This data is collected automatically as soon as you enter our website.


What do we use your data for?.

Part of the data is collected to ensure error-free provision of the website. Other data may be used to analyze your user behavior.


What rights do you have regarding your data?

You have the right at any time to receive free information about the origin, recipient and purpose of your stored personal data. You also have a right to request the correction, blocking or deletion of this data. For this purpose, as well as for further questions on the subject of data protection, you can contact us at any time at the address given in the imprint. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.


Data protection officer.

Internet address:

In-house data protection officer:.
EmEtz GmbH
Steffen Emhardt
Phone: 07144-334905-0



The web server is operated by Domain Factory. Server location is Strasbourg (France) and Cologne (Germany). Each time an Internet file is requested, the following access data is stored:

  1. the page from which the file was requested
  2. .

  3. the name of the file accessed
  4. .

  5. the date and time of the request
  6. .

  7. the amount of data transferred
  8. the access status (file transferred, file not found, etc.)
  9. the description of the type of web browser or operating system used
  10. .

  11. the IP address of the requesting computer
  12. .

The stored data is used exclusively anonymously for technical or statistical purposes; a comparison with other data files or a transfer to third parties, even in excerpts, does not take place.


Statistics and Analysis

This website uses the open source web analytics service Matomo. Matomo uses so-called “cookies”. These are text files that are stored on your computer and allow an analysis of your use of the website. For this purpose, the information generated by the cookie about the use of this website is stored on our server. The IP address is anonymized before storage.

These cookies remain on your terminal device until you delete them. Furthermore, we use session cookies, which are automatically deleted after the end of your visit to our site.

The storage of the cookies is based on Art. 6 (1) lit. f DSGVO. The website operator has a legitimate interest in the anonymized analysis of user behavior in order to optimize both its web offering and its advertising.

The information generated by the cookie about the use of this website will not be disclosed to third parties. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

If you do not agree to the storage and use of your data, you can deactivate the storage and use here. In this case, an opt-out cookie will be stored in your browser, which prevents usage data from being stored. If you delete your cookies, this will have the effect that the opt-out cookie will also be deleted. The opt-out must be reactivated when you visit our site again.


Possibility to opt-out:.

You can decide here whether a unique web analytics cookie may be placed in your browser to allow the website operator to collect and analyze various statistical data.
If you wish to opt out, click the following link to place the Matomo opt-out cookie in your browser.



Our Internet pages use so-called “cookies”. Cookies are small text files and do no harm to your terminal device. They are stored either temporarily for the duration of a session (session cookies) or permanently (permanent cookies) on your terminal device. Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your end device until you delete them yourself or an automatic deletion by your web browser takes place.

In some cases, cookies from third-party companies may also be stored on your terminal device when you enter our site (third-party cookies). These enable us or you to use certain services of the third-party company (e.g. cookies for processing payment services).

Cookies have various functions. Numerous cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping cart function or the display of videos). Other cookies are used to evaluate user behavior or display advertising.

Cookies that are necessary to carry out the electronic communication process (necessary cookies) or to provide certain functions that you have requested (functional cookies, e.g. for the shopping cart function) or to optimize the website (e.g. cookies to measure the web audience) are stored on the basis of Art. 6 (1) lit. f DSGVO, unless another legal basis is specified. The website operator has a legitimate interest in storing cookies for the technically error-free and optimized provision of its services. If consent to the storage of cookies has been requested, the storage of the cookies in question is based exclusively on this consent (Art. 6 (1) lit. a DSGVO); consent can be revoked at any time.

You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, exclude the acceptance of cookies for certain cases or in general, as well as activate the automatic deletion of cookies when closing the browser. When disabling cookies, the functionality of this website may be limited.

To the extent that cookies are used by third-party companies or for analysis purposes, we will inform you separately about this within the scope of this privacy policy and, if necessary, request consent.

Cookie Consent with Usercentrics.

This website uses the cookie consent technology of Usercentrics to obtain your consent to the storage of certain cookies on your terminal device or to the use of certain technologies and to document this in accordance with data protection law. The provider of this technology is Usercentrics GmbH, Rosental 4, 80331 Munich, Germany, website: (hereinafter “Usercentrics”).

When you enter our website, the following personal data is transferred to Usercentrics:

  • Your consent(s) or withdrawal of your consent(s)
  • .

  • Your IP address
  • Information about your browser
  • .

  • Information about your terminal device
  • .

  • Time of your visit to the website
  • .

Furthermore, Usercentrics stores a cookie in your browser in order to be able to assign the consents granted to you or their revocation. The data collected in this way will be stored until you request us to delete it, delete the Usercentrics cookie yourself or the purpose for storing the data no longer applies. Mandatory legal storage obligations remain unaffected.

Usercentrics is used to obtain the legally required consent for the use of certain technologies. The legal basis for this is Art. 6 (1) p. 1 lit. c DSGVO.



Server log files.

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us.

These are:

  • browser type and version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • .

  • Time of the server request
  • IP address

A combination of this data with other data sources is not made.

The basis for data processing is Art. 6 (1) lit. b DSGVO, which permits the processing of data for the performance of a contract or pre-contractual measures.


Input of personal data.

In order to use our website, it is generally not necessary for you to provide us with personal data, unless you wish to take advantage of certain offers from us, such as subscribing to our newsletter or making inquiries via our contact form. In this case, it is necessary that you provide certain data.


Collection of personal data.

In the offer of the website operator there is the possibility to enter personal or business data (e-mail addresses, names, addresses) when writing to them, for ordering purposes, for feedbacks as well as, if applicable, for subscribing to newsletters and participating in discussion forums. The use of the offered services by the user is expressly on a voluntary basis.

Personal data will only be collected, used and, if necessary, passed on if this is permitted by law. Under no circumstances will the data be transferred to areas outside the EU. Legal permission for such processing is based on Art. 6 of the EU General Data Protection Regulation because:

  • the data subject has given his or her consent to the processing of personal data concerning him or her for one or more specific purposes;
  • .

  • the processing is necessary for the performance of a contract to which the data subject is party or for the implementation of pre-contractual measures taken at the request of the data subject;
  • .

  • the processing is necessary for compliance with a legal obligation to which the controller is subject;
  • .

  • the processing is necessary in order to protect the vital interests of the data subject or of another natural person;
  • the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
  • the processing is necessary for the purposes of the legitimate interests of the controller or of a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data, in particular where the data subject is a child;
  • .


Storage, right of access, deletion.

If we store your data on the basis of an existing legal permission (see above), this is done only as long as the data is actually still needed for the stated purpose. Data that is no longer required will be deleted at the end of the last year of use.

Upon request, we will be happy to inform you about the personal data stored about you.

Stored personal data will be deleted if you revoke your consent to storage, if knowledge of the data is no longer required to fulfill the purpose for which it was stored, or if storage of the data is not permitted for other legal reasons.

If the stored data is incorrect, the data subject may request its correction.


Contact form.

If you send us inquiries via the contact form, your data from the inquiry form, including the contact data you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass on this data without your consent.

The processing of the data entered in the contact form is therefore based exclusively on your consent (Art. 6 (1) lit. a DSGVO). You can revoke this consent at any time. For this purpose, an informal communication by e-mail to us is sufficient. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.The data entered by you in the contact form will remain with us until you request us to delete it, revoke your consent to store it or the purpose for storing the data no longer applies (e.g. after processing your request has been completed). Mandatory legal provisions – in particular retention periods – remain unaffected.


SSL or TLS encryption.

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.


Encrypted payment transactions on this website.

If, after the conclusion of a contract with costs, there is an obligation to transmit your payment data to us (e.g. account number in the case of direct debit authorization), this data is required for payment processing.

Payment transactions via the common means of payment (Visa/MasterCard, direct debit) are made exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

With encrypted communication, your payment data that you transmit to us cannot be read by third parties.


Newsletter dispatch.

Insofar as a newsletter dispatch is set up, the e-mail addresses are stored for this purpose on our system’s own newsletter tool and are not used for any other purposes than the dispatch of the newsletters. Subscribers to the newsletters can cancel the subscription themselves at any time; the e-mail addresses will be automatically deleted as a result. In any case, the personal data provided (esp. name, e-mail address) will only be processed for sending the requested publications or information or for the other purposes explicitly stated in the individual form, if applicable, and will not be passed on to third parties.


Electronic mail (e-mail).

Information that you send to us unencrypted by electronic mail (e-mail) can possibly be read by third parties on the transmission path. We can usually also not verify your identity and do not know who is the real owner of an e-mail address. Legally secure communication by simple e-mail is therefore not guaranteed. Like many e-mail providers, we use filters against unwanted advertising (“SPAM filters”), which in some cases automatically classify even normal e-mails as unwanted advertising by mistake and delete them. E-mails containing harmful programs (“viruses”) are automatically deleted by us in all cases.

If you want to send messages worthy of protection to us, we recommend that you send the message to us by conventional mail.


Google reCAPTCHA.

We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on our websites. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”).

The purpose of reCAPTCHA is to verify whether data entry on our websites (e.g. in a contact form) is made by a human or by an automated program. For this purpose, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, time spent by the website visitor on the website or mouse movements made by the user). The data collected during the analysis is forwarded to Google.

The reCAPTCHA analyses run entirely in the background. Website visitors are not made aware that an analysis is taking place.

The data processing is based on Art. 6 (1) lit. f DSGVO. The website operator has a legitimate interest in protecting its web offers from abusive automated spying and from SPAM.

For more information on Google reCAPTCHA and Google’s privacy policy, please refer to the following links: and


Google Web Fonts.

This site uses so-called web fonts provided by Google for the uniform display of fonts. When you call up a page, your browser loads the required web fonts into its browser cache in order to display texts and fonts correctly.For this purpose, the browser you are using must connect to Google’s servers. This gives Google knowledge that our website has been accessed via your IP address. Google Web Fonts are used in the interest of a uniform and appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 (1) lit. f DSGVO.If your browser does not support web fonts, a standard font from your computer will be used.For more information on Google Web Fonts, please visit and Google’s privacy policy:


Use of Google Maps.

We use the component “Google Maps” of the company Google on our site. With each individual call of the component “Google Maps”, a cookie is set by Google to process user settings and data when displaying the page on which the component “Google Maps” is integrated. As a rule, this cookie is not deleted by closing the browser, but expires after a certain time, unless you delete it manually beforehand.

If you do not agree with this processing of your data, you have the option of deactivating the “Google Maps” service and thus preventing the transfer of data to Google. To do this, you must deactivate the Java Script function in your browser. However, we would like to point out that in this case you will not be able to use “Google Maps” or only to a limited extent.

The use of “Google Maps” and the information obtained via “Google Maps” is subject to the Google Terms of Use and the additional terms and conditions for “Google Maps”


Use of YouTube components with extended data protection mode.

On our website, we use components (videos) of the company YouTube, LLC 901 Cherry Ave, 94066 San Bruno, CA, USA, a Google company. Here we use the option provided by YouTube ” – extended data protection mode – “. When you call up a page that has an embedded video, a connection is established to the YouTube servers and the content is displayed on the website by informing your browser. According to YouTube’s information, only data is transmitted to the YouTube server in “extended data protection mode”, in particular which of our Internet pages you have visited when you watch the video. If you are logged in to YouTube at the same time, this information is assigned to your member account with YouTube. You can prevent this by logging out of your member account before visiting our website.

Further information on YouTube’s data protection is provided by Google at the following link:


Children and Young People.

Persons under the age of 18 should not submit any personal data to our site without the consent of their parents or guardians. No personal data of children and adolescents will be requested, collected or forwarded to third parties.


Objection to advertising e-mails.

The use of contact data published within the framework of the imprint obligation for sending advertising and information material not expressly requested is hereby objected to. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited promotional information, such as spam e-mails.


Use services and content of third parties (eg Google Maps).

“It may happen that third-party content, such as videos from YouTube, maps from Google Maps or RSS feeds, are integrated on our website. This always requires that the providers of this content (hereinafter referred to as “third-party providers”) perceive the IP address of the user. Because without the IP address, they could not send the content to the browser of the respective user. We endeavor to use only such content whose respective providers use the IP address only for the delivery of the content. However, we have no influence if the third-party providers store the IP address, for example, for statistical purposes.”



We offer you the opportunity to apply to us (e.g., by e-mail or postal mail). In the following, we inform you about the scope, purpose and use of your personal data collected as part of the application process. We assure you that the collection, processing and use of your data will be carried out in accordance with applicable data protection law and all other statutory provisions and that your data will be treated in strict confidence.


Scope and purpose of data collection .

If you send us an application, we will process your associated personal data (e.g. contact and communication data, application documents, notes taken during interviews, etc.) to the extent necessary to decide on the establishment of an employment relationship. The legal basis for this is § 26 BDSG-neu under German law (initiation of an employment relationship), Art. 6 (1) lit. b DSGVO (general contract initiation) and – if you have given your consent – Art. 6 (1) lit. a DSGVO. The consent can be revoked at any time. Your personal data will only be passed on within our company to persons involved in processing your application.

If the application is successful, the data submitted by you will be stored in our data processing systems on the basis of Section 26 BDSG-neu and Art. 6 (1) lit. b DSGVO for the purpose of implementing the employment relationship.


Duration of retention of data.

If we are unable to make you a job offer, you reject a job offer, withdraw your application, revoke your consent to data processing or request us to delete the data, the data you have submitted, including any remaining physical application documents, will be stored or retained (retention period) for a maximum of 6 months after completion of the application process in order to be able to trace the details of the application process in the event of discrepancies (Art. 6 (1) lit. f DSGVO).


After expiry of the retention period, the data will be deleted, unless there is a legal obligation to retain the data or another legal reason for further storage. If it is evident that it will be necessary to retain your data after the retention period has expired (e.g. due to an impending or pending legal dispute), the data will not be deleted until it has become irrelevant. Other statutory retention obligations remain unaffected.


Privacy policy for the use of the DIRS21

We would like to strengthen your trust in the booking system DIRS21 of the operator “TourOnline AG” integrated on this website for booking hotels, hosts and packages and make the process of a booking and the handling of the data collected in the booking process transparent to you. For this reason, you will learn here what information is requested from you and how this information is processed.


Anonymous search for available rooms, hotels or packages with DIRS21.

For the availability query with hotels and other hosts, it is not necessary that you provide any information about yourself.


Booking through DIRS21

If you want to book a free room or a package, personal data from you are necessary for the booking, these are in particular name, address, telephone number and your email address. These data are stored in the system for each booking under a booking number and are communicated to the booked host by fax. The booked host can view this data again at any time in a protected customer area that is only accessible to him. An export or automatic further processing is not possible. We would like to explicitly point out that especially your email address will not be used for advertising or mass mail purposes.
Anonymized data is processed for statistical purposes.
We may use third-party service providers to process your personal data on our behalf for the above purposes. For example, we may share some information about you with these third parties so that they can contact you directly by email (for example, to subsequently receive a review about your travel stay).


Cookies through DIRS21

To improve the user experience, we place small text files (cookies) on your device to store entered data temporarily. Stored are name, company name, address and contact details. The data is used to improve the booking process.


Right of access to DIRS21 booking system.

As a user of the booking system DIRS21 integrated on this website, you will receive information from the operator “TourOnline AG” about what information has been collected from you in the system. This service is free of charge, if required please contact us by email at kundens or to the DIRS21 customer hotline at 07153-925050.


Deleting your personal data from the DIRS21

If you wish, the operator “TourOnline AG” will delete the personal data recorded in the DIRS21 booking system as soon as the arrival date notified by the booking is reached. This service is free of charge, if you need it, please contact us by email at kundenservic or to the DIRS21 customer hotline at 07153-925050. You will then receive confirmation that your data has been deleted.


TourOnline AG
Operator of the DIRS21 booking system

Please submit your individual request here.
We look forward to welcome you!
Request now